Return, Replacement & Exchange Policy

At Kidwiz, we carefully inspect and pack every product before dispatch to ensure it reaches you in good condition. As our products include toys and kids’ products, we do not accept returns for change of mind, personal preference, or products that have been used after delivery.

However, if you receive a damaged, defective, incomplete, or incorrect product, we are happy to review your request and provide an appropriate replacement or exchange where eligible.

Damaged, Defective or Incorrect Product

If your order arrives damaged, defective, has missing parts, or you receive a different product from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your Order ID

• Clear photos of the product and packaging

• A clear unboxing video, preferably recorded from the time the package is opened

• A short description of the issue

Our team will review the information provided and contact you regarding the resolution.

Replacement / Exchange

Once the issue has been verified and approved by our team, we may offer a replacement or exchange for the affected product.

Replacement or exchange is subject to product availability. If the same product is unavailable, we will work with you to provide an appropriate resolution in accordance with applicable requirements.

Non-Returnable Cases

Returns or exchanges will generally not be accepted when:

• The customer changes their mind after receiving the product.

• The product is no longer required or liked.

• The product has been used, damaged, altered, or mishandled after delivery.

• Original packaging, accessories, parts, manuals, or other included items are missing.

• Damage has occurred due to improper use or handling after delivery.

• The request is made after the applicable reporting period.

Refunds

We generally provide replacement or exchange rather than a refund for eligible damaged or defective products.

Any refund, where legally required or otherwise approved in exceptional circumstances, will be handled in accordance with applicable law and the specific circumstances of the order.

Important Note

Please inspect your order as soon as it is delivered. We strongly recommend recording an unboxing video while opening the package, as this can help us verify damage, defects, missing items, or incorrect products and resolve your concern quickly.

Submission of photos or an unboxing video does not automatically guarantee approval. Each request will be reviewed based on the circumstances and available evidence.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

Contact Us

For any damaged, defective, missing, or incorrect product, please contact our customer support team within 48 hours of delivery.

Kidwiz Customer Support
Website: kidwiz.in
Email: netbizboost05@gmail.com
Phone/WhatsApp: 9354332269/8859593232

We will do our best to review and resolve genuine product-related concerns promptly.